Our different processes and contact solutions are more than just answering phone calls:
We connect with your customers by providing solutions!
We are InContact with your customers. With a complete customer service training that delights your users and fuels your business. which results in reduced Cost per Contact, and higher overall Customer Experience.
We provide real time voice contact, inbound and outbound transactions. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.
By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible. Our responsive email program is key to a successful multichannel customer service solution.
Our social solution We support marketing campaigns, develop training and certification programs. Social Media management includes community monitoring, engagement, social care, risk management and insights, we also provide technology recommendations and content moderation.
Purchase Logistics & Order delivery
At InContact we coordinate your order processing, fulfilling the orders of retail customers in all Latin America. including placing orders in US, executing payments, constant interaction between the two parties, international shipping to the customers location, tracking in packages in US and on the way to final destination.